Support // Security and Backup
Data security and back-up
We take the security of customer data very seriously. Below we outline how we protect your data.
Data in motion
All information which passes between our servers and your computed is encrypted using strong Secure Sockets Later (SSL) technology using TLS 1.3 where available (TLS 1.2 is supported for clients that do not yet support 1.3).
Data at rest
Data at rest is stored in SQL Azure Database and Azure Blob Storage. Data in the SQL Azure database is protected with “Transparent Data Encryption”. This includes live data and any replicated or backed up data. See https://docs.microsoft.com/en-gb/azure/sql-database/transparent-data-encryption-azure-sql for some details of this
We rely on Azure's SQL Database infrastructure for data backup. We have 6 weeks of Long Term backups (weekly full backups copied to a Read Access Geo-redundant storage) plus 35 days of Point In Time backups (geo-redundant transaction log backups every 5-10 minutes). See https://docs.microsoft.com/en-us/azure/sql-database/sql-database-automated-backups for more details of their implementation of this